Tour Indemnity


Summary of Cover
Tour Operators & Travel Agents Indemnity


Insurers
Public Liability and Professional Indemnity This Policy is underwritten by ETI - International Travel Protection, the UK branch of Europäische Reiseversicherung A.G.

Section Summary of Cover Principal Exclusions
Public Liability This provides cover for claims arising from death injury or damage to property of any third party including travellers. These may be brought against you under common law, statute or the 1995 Regulations The policy also provides the following extensions of cover:• Compensation for Court attendance • Liability arising under the Data Protection Act • Emergency Assistance to any Customer or Traveller • Liability under the French Civil Code • Liability under the Consumer Protection Act or Health and Safety at Work Act The Insured’s Contribution specified in the Schedule Fines penalties punitive or exemplary damages Bodily Injury to an Employee
Professional Indemnity This provides liability for financial claims brought against you arising from incidents not occasioning bodily injury or property damage. These can arise from negligent acts, errors or omissions and the cover extends to include • Libel, Slander or Defamation • Accidental Loss or Damage to Documents in your custody or control The Insured’s Contribution as stated in the Schedule except that this exclusion shall not apply to Costs and Expenses incurred with the Company’s written consent Any claim arising out of the insolvency of the Insured or of any other Tour Operator Travel Agent or supplier of services Any claim arising out of any Circumstance Notified by the Insured under any insurance which was in force prior to the inception of this Policy or known or which in the reasonable opinion of the Company ought to have been known to the Insured at the inception of this Policy

Claims Procedures Contact Details
Any Claim should be notified immediately to The Underwriting Manager
Tour Indemnity, Minerva House
Park Road, Holbeach
Lincolnshire, PE12 7PT, England

Complaints Procedures Contact Details
Any complaint you may have regarding your Policy may be addressed either to Tour Indemnity who arranged the Policy for you or the Company direct The Underwriting Manager Tour Indemnity, Minerva House Park Road, Holbeach Lincolnshire, PE12 7PT, England
If you are not satisfied with the way in which a complaint has been dealt with please write to the Managing Director of the Company ETI Sales and Underwriting ETI Customer Service 1st Floor Albany House 14 Bishopric, Horsham West Sussex, RH12 1QN England
Should you remain dissatisfied you can approach the Association of British Insurers for assistance. Consumer Information Department 51 Gresham Street London EC2V 7HQ Tel: 0207 600 3333 (Quoting reference – Consumer Information Department)